GuideGuru ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GuideGuru mobile application and website. If you do not agree with this policy, please do not use our services.
Information We Collect
- Personal: Name, email, phone number
- Payment: Transaction IDs, UPI handles (not full payment details)
- Location: To suggest nearby guides and places
- Usage: App interactions, booking history
Payment Information Privacy
- We do NOT store your UPI PIN, CVV, or full card numbers
- Payment processing is handled by PCI-DSS compliant partners
- Transaction data is encrypted and secured
- Your UPI ID is only used for refund processing (advance payments are non-refundable)
- Payment records are kept for 7 years as per Indian tax laws
How We Use Your Data
- Process your bookings and advance payments
- Send booking confirmations and reminders
- Coordinate with partners for your travel
- Personalize your experience and improve our services
- Legal compliance and fraud prevention
Advance Payment Data
- Advance payment records are stored securely
- Payment confirmation is shared with the partner
- Your advance payment status is visible in your booking history
- Transaction receipts are available for download
- Payment disputes are recorded for resolution
Data Security for Payments
- 256-bit SSL encryption for all transactions
- Regular security audits
- Two-factor authentication for sensitive operations
- Automatic logout for inactive sessions
- Real-time fraud monitoring
Data Sharing
We share data only with:
- Payment gateways (for transaction processing)
- Partners (booking confirmation only)
- Legal authorities (when required by law)
- Service providers (who assist our operations)
We NEVER sell your personal or payment data to third parties.
Your Rights
- Access your booking and payment history
- Request deletion of your account
- Update your personal information
- Download your transaction records
- Opt-out of marketing communications
Payment records may be retained for legal compliance.
Non-Refundable Policy Acknowledgment
- By making an advance payment, you acknowledge that the amount is non-refundable
- This acknowledgment is recorded in our system
- Your acceptance of this policy is stored with your transaction
Data Retention
- Account data: Until you delete your account
- Transaction records: 7 years (legal requirement)
- Advance payment records: 7 years
- Usage analytics: 2 years
Cookies & Tracking
We use cookies to remember your login session, analyze usage, personalize content, and improve performance. You can disable cookies in your device settings.
Third-Party Services
- Firebase (Authentication, Database, Storage)
- Razorpay / PhonePe (Payment Processing)
- Google Maps (Location Services)
These services have their own privacy policies.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
Policy Updates
We may update this Privacy Policy periodically. Significant changes will be notified via email or in-app notification. Continued use constitutes acceptance of the updated policy.
Last updated: April 2026
Contact for Privacy Concerns
VAYALA CHANDU
Email: support@guideguru.co
Phone: +91 9493930236
Data Protection Officer: Mon–Fri, 10 AM – 6 PM IST